Frequently Asked Questions

Q: Where can I find Landway products?
A: Our line is available in the following markets: ad specialty/promotional, embroidery/screenprinting, sporting goods, resort/souvenir, and specialty men's/women's boutiques. We do not sell direct to the public.

Q: Are custom orders or OEM/Private Label programs available?
A: Yes, we can accomodate large and tall sizes, special color combinations, as well as custom styles provided by the customer. Contact your sales representative for minimums and other requirements. Pelase allow extra time for delivery.

Q: What are the payments terms?
A: All first-time orders are shipped prepaid, C.O.D. certified checks ($7/box charge applies), or wire transfer. Net 15 and Net 30 terms are available for approved credit applications only. You may download a credit application from this website. Please allow up to 10 business days for credit approval.

Q: Do you accept credit cards?
A: Yes, we accept Visa, Mastercard, and American Express.

Q: How will orders be shipped?
A: All shipments will be F.O.B. South San Francisco, CA via UPS Ground unless instructed otherwise. Next Day, 2nd Day, or 3-Day Select air shipments are available upon request. Customer will be responsible for the cost of any expedited service.

Q: Is there a bulk rate for large shipments?
A: Yes, shipments over 200lbs via UPS will qualify for a competitive Hundredweight discount. Other LTL trucking services can be arranged as well.

Q: How long will it take to receive an order?
A: For in-stock items, we will make every effort to ship out an order the same day. Any order submitted after 1:00pm PST cannot be guaranteed to ship on the same day. Please call for delivery schedule for out-of-stock items. Click here for transit times.

Q: How can I open an account with Landway?
A: New customers may open an account by contacting a Landway sales representative. A valid re-sale permit number and tax identification number must be provided. Contact us to find your nearest sales representative.

Q: What is the return policy?
A: Customers must inspect shipments carefully upon delivery and notify Landway within 10 days of any shortages, errors, defects or other problems. Returns of decorated, washed or altered garments will not be accepted. To return, please contact Customer Service and explain the reason for return and upon approval, we will issue a Return Authorization Number (RA#). All returns must include a valid RA# on the outside of the box, a packing slip or invoice. Canceled or refused orders are subject to a 15% re-stocking fee plus any freight or C.O.D. charges.

Q: Is embroidery service available?
A: Yes, please submit camera-ready artwork with color specifications. Contact Customer Service for quotation on set-up (digitizing) charge and per piece price. Tajima, Barudan (.DST) formats can be read. Minimum order is 48pcs for embroidery. Please allow extra time for production.

Q: Are unisex styles available?
A: Yes, most styles are unisex unless otherwise noted.